1) Who am I dealing with on the phone? It is a commission salesman? Who should I talk with if there
’s a problem? Most dealers don’t want to rip anybody off. It’s when a problem comes up that you find out what kind of folks you’re dealing with.
Camino: All phone orders are handled personally. No one is on commission. They, too, will handle and correct any poblems. Sales are key to any business, but they come from service.
2) How does the company handle a lost shipment? All parcels are insured,
but this is still a toughie. There ’s no standard industry policy I know of, but the customer can judge the
dealership by their demeanor when it becomes clear the coins are lost.
Camino: All parcels are sent Registered, Insured, with complete records of every
shipment. Every parcel must be signed for by the recipient. After full
confirmation from the Post Office and receipt of the Insurance refund the coins
are replaced.
3) What is the company policy regarding payment? Do they require “good-funds?” If a personal check is OK, how long before the merchandise is shipped?
Camino: Payment may be made with a wire transfer, cashiers check or personal check. A personal check will have to clear, generally in 3-5 days, and shipping is usually 2-3 weeks from time of order. Wire transfers and cashiers checks will expedite the process.
4) Does the company maintain an inventory, or are all shipments from a 3rd
party? (There is nothing necessarily wrong with 3rd party fulfillment, but the
buyer should know it.)
Camino: We keep an extensive inventory and utilize depositories across the country to
expedite shipping.
5) What is the company’s buyback policy?
Camino: Maintaining a two way market is crucial to both your liquidity and providing low
prices. We are
interested in purchasing everything that we have sold to you, collectible coins
as well bullion accumulations.
6) Is the company concerned with “Privacy Issues”? (This is a tough one to deal with by phone, but while chatting, you can get
some feeling for the dealership’s sensitivity to your privacy.)
Camino: When purchasing from Camino, you do not have to create an account or give us
your Social Security Number. We are acutely aware of the private nature of the
business transactions we handle.
7) Are they on your “wavelength”? Have they heard of Harry Browne? The salesman does not need to be a supporter
of the Mises Institute - it wouldn
’t hurt - but he should have some comprehension of “sound money.”
Camino: Yes, many in the office being libertarians and loyal readers of Murray N.
Rothbard, Lew Rockwell and Gary North, we are well versed in the world of
“hard money.”
8) Are these fellows selling me bullion coins today at competitive prices only
to get me in their file to pressure me over rare coins next time? Also, are
they trading or selling my name to someone else?
Camino: Our customer base is predominantly clients, and their families, who have been
doing business for many years. We are able to create trust by providing
services that are best for the customer, (not our bottom line.) Cold calls,
customer lists and corporate business attitudes are nonexistent here. We will
never trade or sell your name to anyone else.
...When selecting a coin dealer, reputation should always be top priority.
Camino: George was with Burt for over twenty years and Parker, as previously stated, was trained by Burt Blumert for seven years. His fifty years of experience and integrity has served us well. Phil and Pam have been in the stamp business for over thirty years and have dealt in coins and bullion for the last fourteen years. We all believe reputation and integrity to be most important.
Meet the Staff - ( Stay tuned for more information about our outstanding personnel.)
